THE FLIGHT PLAN

How We Start
Working Together

Seven steps from first contact to first day of work — clear, fast, and built around the realities of engineering procurement.

Response in 1 business day.  Quote within 5.

01 · TAXI

Request a Conversation

Send us a brief message — no formal RFQ required. Tell us what you are trying to build and where you are in the process.

YOU PROVIDE

  • ›Project brief (informal is fine)
  • ›Key requirements or constraints
  • ›Timeline if known

JETLABS PROVIDES

  • ›Initial response within 1 business day
  • ›Outline of relevant capabilities

TIMING

1 business day

02 · CLEARANCE

Mutual NDA

Before any technical details are exchanged we sign a mutual NDA. Our standard agreement is straightforward and balanced.

YOU PROVIDE

  • ›Signed mutual NDA

JETLABS PROVIDES

  • ›Standard mutual NDA via DocuSign
  • ›Same-day turnaround

TIMING

Same day

03 · PRE-FLIGHT

Scope & Requirements

We send a short written questionnaire to understand the technical scope before committing our engineering team's time to a quote.

YOU PROVIDE

  • ›Completed scope questionnaire
  • ›Existing design files if available
  • ›Budget range (optional)

JETLABS PROVIDES

  • ›Tailored questionnaire within 24 hrs
  • ›Clarifying questions as needed

TIMING

2–3 days

04 · CREW BRIEFING

Technical Introduction Call

A 30–45 minute video call with our engineering lead. We walk through requirements, discuss approach, and surface any open questions.

YOU PROVIDE

  • ›30–45 min for the call
  • ›CAD files or drawings if available

JETLABS PROVIDES

  • ›Senior engineer on the call
  • ›Meeting notes and action items

TIMING

30–45 min

05 · FLIGHT PLAN

Proposal & Indicative Quote

We prepare a written proposal covering scope, approach, schedule, and indicative pricing. Assumptions and exclusions are listed explicitly.

YOU PROVIDE

  • ›Review and feedback on the proposal

JETLABS PROVIDES

  • ›Written scope and approach
  • ›Indicative timeline and cost
  • ›Assumptions and exclusions listed

TIMING

3–5 days

06 · CLEARED

Acceptance & Purchase Order

Client accepts the proposal and issues a purchase order or letter of intent. A project kick-off date is confirmed.

YOU PROVIDE

  • ›Signed acceptance
  • ›Purchase order or letter of intent
  • ›Deposit if applicable

JETLABS PROVIDES

  • ›Order confirmation
  • ›Project kick-off date
  • ›Assigned project manager

TIMING

Same day

07 · WHEELS UP

Project Kick-Off

Engineering begins. You receive a project plan, an assigned point of contact, and a first progress update within the opening week.

YOU PROVIDE

  • ›Final design files and specifications
  • ›Access to relevant interfaces

JETLABS PROVIDES

  • ›Project plan and milestones
  • ›Weekly progress updates
  • ›Direct engineer access throughout

TIMING

Day 1

Response in 1 business day.